Complaint book

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Complaint book
We are at your disposal to assist you.

Tell us what happened so we can help you.

Remember: Once your claim is completed, a unique registration number will be assigned with which we will send you a copy to your email with the declared content.

CONSUMER IDENTIFICATION:
First and Last name *
Address *
Type of document *
Number of document *
Email *
Phone
If you are a minor, we need the information of your father, mother, or legal guardian:
IDENTIFICATION OF THE CONTRACTED GOOD:
Contracted good
Claimed amount (S/.)
Descripción
DETAIL OF THE CLAIM:
Type of nonconformity: *
Nonconformity related to products or services. *
Request

YOU SHOULD KNOW:

  • The response to your claim or complaint will be sent to the address or email provided.
  • Filing a claim does not prevent you from seeking other dispute resolution methods, nor is it a prerequisite for filing a complaint with INDECOPI.
  • The provider must respond to the claim within a non-extendable period of no more than fifteen (15) business days.

*Required information